Shipping Policy

Order Fulfillment · Delivery

Shipping Policy

This Shipping Policy explains how Brookhavenx™ handles order preparation, shipping charges, delivery estimates, tracking, and shipping-related issues for purchases made through brookhavenx.com.

1. Order Processing

Orders are processed after the order information has been received and payment authorization has been completed where required. Processing time may vary according to product availability, order verification, fulfillment arrangements, holidays, and order volume.

Any order-processing estimate displayed on the product page, at checkout, or in a shipping notice should be used as the primary reference for your purchase. Processing estimates are not guaranteed dispatch dates unless expressly stated otherwise.

2. Shipping Destinations

Shipping availability depends on the destination, product, and shipping services available for the order. The destinations and delivery options supported for your purchase will be displayed during checkout where applicable.

We may be unable to fulfill an order to certain locations because of carrier restrictions, legal requirements, operational limitations, or other circumstances. If a delivery restriction affects an order, we will handle the situation in accordance with applicable law and the relevant order arrangements.

3. Shipping Charges

Applicable shipping charges, where any, are displayed during checkout before you complete your purchase. Charges may depend on the destination, selected shipping method, order contents, and any eligible promotion or shipping offer.

Please review the order summary carefully before submitting payment. If a shipping charge appears incorrect or unclear, contact customer support before completing the order.

4. Delivery Estimates

Delivery estimates depend on the destination, carrier, shipping method, and fulfillment arrangements. Where an estimated delivery window is provided at checkout or in a shipping notification, it should be treated as an estimate unless explicitly stated otherwise.

Actual delivery may be affected by weather, customs processing, public holidays, carrier capacity, transportation interruptions, address issues, security checks, or circumstances outside our reasonable control.

5. Tracking Information

Where tracking is available, tracking details may be provided after dispatch. Carrier systems may need time to register a parcel and display movement updates. A lack of immediate tracking activity does not necessarily mean that a shipment has been lost.

If the tracking information remains unclear or appears inconsistent, contact customer support with your order number and tracking reference, if available. We will review the information accessible to us and explain the next steps.

6. Accurate Delivery Information

Customers are responsible for entering a complete and accurate delivery address and contact details at checkout. If you notice an error, notify us as soon as possible. Changes may not be possible once an order has been processed or handed to the carrier.

If a delivery fails because an address is incomplete or incorrect, the recipient is unavailable, or the carrier cannot complete delivery, additional delivery attempts, return-to-sender procedures, or other charges may apply under the carrier's rules and applicable law.

7. Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, handling fees, or other charges imposed by the destination country. Responsibility for these charges depends on the shipping arrangement, checkout disclosures, and applicable law.

Customers should review the import requirements that apply to their destination. Customs processing may extend delivery time, and Brookhavenx™ cannot control the timing of independent customs authorities.

8. Delayed or Missing Shipments

If your shipment is delayed, first review the available tracking information and any carrier notices. If a parcel appears lost, is marked delivered but cannot be located, or has not arrived within the applicable delivery estimate, contact customer support with your order details.

We will review the information available and determine appropriate next steps. Depending on the circumstances, this may include checking carrier information, requesting additional details, or reviewing the available remedies under our policies and applicable consumer protection laws.

9. Damaged Shipments

If an order arrives visibly damaged or its contents appear to have been damaged during transit, contact customer support as soon as reasonably possible. Include your order number, a description of the damage, and clear photographs of the packaging and affected item where available.

Please retain the packaging and relevant delivery information until the issue has been reviewed, where reasonably possible. We will explain the next steps based on the circumstances and applicable law.

10. Split Shipments and Fulfillment Changes

Items in the same order may sometimes be shipped separately if fulfillment arrangements require it. Where separate tracking references are provided, each shipment may follow a different delivery schedule.