Customer Care · Brookhavenx™
Contact Us
Thank you for visiting Brookhavenx™. We are here to help with questions about our products, orders, payments, shipping, returns, refunds, and other aspects of your shopping experience.
We aim to make customer communication clear and useful. Whether you need additional product information or assistance with an existing purchase, please contact our support team using the details provided below.
Customer Support Information
For general inquiries, you may contact us during our stated customer service hours. Please describe your question as clearly as possible so that we can understand your needs and provide relevant assistance.
Questions About an Order
If you are contacting us about an existing order, please provide the following information when available:
- Your order number.
- The email address used when placing the order.
- The product name or item concerned.
- A clear explanation of your question or issue.
- Relevant photographs if you are reporting a damaged, defective, or incorrect item.
Providing these details can help us identify the relevant transaction and review your request. For your security, do not include passwords, full payment card numbers, card security codes, or one-time authentication codes in customer support messages.
Product Information
We encourage customers to review product descriptions, available photographs, specifications, dimensions, and other relevant information before purchasing. If a material detail is missing or unclear, contact us for clarification where possible.
Shipping and Delivery Questions
If you have a question about delivery, tracking, or a shipment that has not arrived, provide your order number and any tracking information available to you. Delivery updates may depend on the carrier and may not appear immediately after dispatch.
Returns and Refunds
If you wish to return an item or request a refund, contact us before sending the product back. We will explain the applicable eligibility requirements and return instructions. The company address listed on this page should not be treated as an authorized return destination unless our team specifically confirms it.
Response Times
We make reasonable efforts to respond to customer inquiries promptly. Response times may vary according to inquiry volume, holidays, the complexity of a request, and whether additional information is needed.
Brookhavenx™ and brookhavenx.com are owned and operated by Quanzhou Beiting Ecological Technology Co., Ltd.
Last updated: October 19, 2026.