Privacy Policy

Privacy · Data Protection

Privacy Policy

This Privacy Policy explains how Brookhavenx™ collects, uses, stores, and discloses personal information when you visit brookhavenx.com, browse products, place an order, contact customer support, or otherwise interact with our services.

Brookhavenx™ and brookhavenx.com are owned and operated by Quanzhou Beiting Ecological Technology Co., Ltd. In this policy, “Brookhavenx,” “we,” “us,” and “our” refer to the business operating this website. “You” refers to a visitor, customer, or other individual whose information we process.

1. Information We May Collect

The information collected depends on how you use the website and which services are available. It may include:

Contact information: name, email address, telephone number, billing address, and shipping address.
Order information: products purchased, quantities, order history, delivery details, transaction status, and return or refund requests.
Payment-related information: transaction references, payment status, and other details required to administer an order. Payment providers may independently collect the payment credentials needed to process transactions.
Customer support communications: messages, questions, complaints, attachments, and information you voluntarily provide when requesting assistance.
Account information: information associated with an account if account features are available and you choose to use them.
Device and usage information: IP address, browser type, device characteristics, pages viewed, referring pages, and interactions with website features.
Cookie and similar technology information: identifiers, preferences, and activity data collected through cookies or comparable technologies where these are used.

2. How We Collect Information

We may collect information directly from you when you place an order, complete a checkout form, contact customer support, or interact with an available website feature.

Some information may be generated automatically through website operations, security logs, cookies, or similar technologies. We may also receive limited transaction, delivery, or technical information from service providers involved in operating the store, processing payments, or fulfilling orders.

3. How We Use Information

Depending on the circumstances, we may use personal information to:

Process orders, confirm purchases, and arrange fulfillment and delivery.
Process payments, verify transactions, and help prevent fraud or unauthorized activity.
Respond to inquiries and provide customer service.
Administer returns, refunds, replacements, and order-related disputes.
Maintain, troubleshoot, secure, and improve our website and services.
Remember relevant preferences and support cart or checkout functionality.
Send transactional communications concerning orders, delivery, or customer support.
Send marketing communications where permitted by law and, where required, with your consent.
Understand website performance and evaluate services or campaigns where analytics tools are used.
Comply with legal obligations and establish, exercise, or defend legal claims.

4. Legal Grounds for Processing

Where applicable privacy law requires a legal basis for processing, we may rely on the need to perform a contract or take steps at your request before entering into a contract, compliance with legal obligations, legitimate interests pursued in a manner permitted by law, or consent where required.

For example, order information may be necessary to fulfill a purchase, while certain optional marketing or tracking activities may require consent or provide an opt-out mechanism. The applicable basis depends on the processing activity and your jurisdiction.

5. Cookies and Similar Technologies

Cookies and similar technologies may be used to support essential website functions, remember preferences, maintain cart functionality, understand site performance, and support advertising or measurement features where enabled.

You may be able to manage cookies through your browser settings or consent controls offered on the website. Disabling certain technologies may affect the availability or performance of some features. Where legally required, we will seek consent before using non-essential cookies or similar technologies.

6. How We Share Information

We may disclose personal information to service providers and other recipients where reasonably necessary for the purposes described in this policy. These may include:

E-commerce hosting and website platform providers.
Payment processors and fraud prevention services.
Shipping carriers, logistics providers, and fulfillment partners.
Customer support and communication service providers.
Analytics or advertising providers where such services are used and legally permitted.
Professional advisers, regulators, courts, or law enforcement when disclosure is required or permitted by law.
Relevant parties in connection with a merger, restructuring, financing, or transfer of business assets, subject to applicable legal requirements.

We do not disclose information indiscriminately. The information shared depends on the service involved, the transaction, applicable permissions, and legal requirements. Third-party service providers may process information under their own privacy policies and contractual obligations.

7. Advertising, Analytics, and Data Choices

If analytics or advertising technologies are used on the website, certain browsing or interaction information may be processed to measure performance, understand customer activity, or support relevant advertising.

Depending on your location and applicable law, you may have the right to opt out of targeted advertising, certain data sharing, or other processing defined by local privacy legislation. Available choices may be provided through website consent settings, applicable browser controls, or by contacting us.

8. International Data Transfers

Our business and service providers may operate in different countries. As a result, personal information may be processed or accessed outside the country where you live, where permitted by applicable law.

Where a law requires safeguards for international transfers, we will take the steps required by that law. Privacy protections may differ between jurisdictions, and we will handle applicable transfer requirements according to the relevant legal framework.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, and compliance with legal obligations.

Retention periods depend on the type of information, the nature of the transaction, applicable legal requirements, and whether the information is needed to establish or defend a legal claim. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

10. Data Security

We seek to use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No electronic storage or internet transmission method can be guaranteed to be completely secure. You should protect your accounts and devices, use trusted networks, and avoid sending passwords or sensitive payment credentials through ordinary messages.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to personal information, obtain a copy, correct inaccurate data, request deletion, or receive information about how your data is collected and used.

Some jurisdictions may also provide rights to restrict or object to certain processing, withdraw consent, request data portability, or opt out of certain advertising or data-sharing practices.

To submit a request, contact us using the details below. We may need to verify your identity and clarify the scope of your request. Certain information may be retained where permitted or required by law. We will respond within the time period required by applicable law.

12. Marketing Communications

Where permitted, we may send promotional communications about products, services, or offers. You may opt out using the unsubscribe instructions provided in the relevant message, where available, or contact customer support for assistance.

Opting out of marketing messages does not necessarily stop transactional communications that are needed to fulfill an order or respond to a customer service request.

13. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly seek to collect personal information directly from children under 13 without the authorization required by law. If you believe a child has provided personal information inappropriately, contact us so we can review the situation and take appropriate steps.

14. Third-Party Websites

Our website may contain links to or integrations with third-party services. We do not control the privacy practices of independent websites or services. Please review their privacy notices before providing personal information directly to them.

15. Changes to This Policy

We may update this Privacy Policy as our business practices, website features, service providers, or legal requirements change. The revised version will be published on this page with an updated date. Where required by law, we will provide additional notice or seek consent for material changes.